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Effective March 24, 2020, the Washington County Department of Social Services will be closed to the public due to COVID-19.  To report a CPS or APS issue during working hours (8 a.m. to 4 p.m.), please call 276-645-5000.  For after hours concerns, please contact the CPS Hotline at 1-800-552-7096 or the APS Hotline at 1-888-832-3858. 

We believe that by taking these steps we are protecting the health of our employees and their families, as well as helping to protect the health of the residents of Washington County.

WE ARE STILL PROVIDING ALL SERVICES.  However, the vast majority of our contact with clients and the public will be conducted by telephone.  Please be aware that our response times to non-emergencies will be longer than usual.

We thank you in advance for your patience and understanding.

You may apply for benefits online at or by phone at 1-855-635-4370.  To apply for Medical Assistance only, please call 1-855-242-8282 (TDD:  1-888-221-1590).  CommonHelp is a web-based system that allows Virginia citizens 24/7 easy access to screen and apply for:

  • Cash Assistance (TANF)
  • Child Care Services
  • Energy Assistance (Fuel, Crisis and Cooling)
  • Food Assistance(SNAP)
  • Medical Assistance

We also have benefit applications in the left side of the agency drop box, which is located to the right of the main entrance.  Applications may be dropped off at any time. The drop box will be checked every two hours, Monday through Friday.  After you complete an application and return it to the drop box, you will then be contacted by phone and given further instructions.

If you need a replacement EBT card, you may call the main office at 276-645-5000 during normal business hours (8 a.m. to 4 p.m.) or at 1-866-281-2448.  EBT cards will be mailed the same day they are issued. 

Again…thank you for your patience and understanding as we all try to navigate this unprecedented event.

Telephone (276)645-5000, Fax (276)645-5055